T: +44 131 225 5161 | E: antiques@jamesness.co.uk
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FAQ

Ordering online

To place an order online, simply add the item(s) you want to buy to your shopping basket and proceed to the checkout. You can browse online without creating an account, but you will need to register with us to make a purchase. You will also be required to read and agree with our terms and conditions.

A certificate of valuation for insurance purposes will be provided on request.

Orders are subject to availability and payment authorisation. In the event that an item is sold in store on the same day as it is sold online, we reserve the right to cancel the online sale without liability. We will contact you in the unlikely event of this happening and you will receive a full refund if any payments have been taken.

In-store collection

You may also reserve an item(s) online and pay for it in our Edinburgh showroom. Please contact us for further information.

Deposit/Layaway

You can reserve an item with a 20% deposit. Please contact us to discuss layaway options. Please note that deposits are nonrefundable.

Payment

All payments are processed in GB Pound Sterling (£) through Sage Pay’s online payment gateway for secure and efficient processing online.

Payment methods accepted

  • MasterCard
  • Visa
  • International & UK Maestro
  • International & UK Visa Electron
  • UK Debit MasterCard
  • UK Visa Debit
  • PayPal

Once your payment has been authorised, you will receive an email confirming your order details. You will receive a separate confirmation email when your items have been dispatched.

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